I got a new phone and new phone number and I don't remember my p***word. I did my "forg...

GetHuman-emmaorti's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-emmaorti may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-emmaorti's next move: try the Snapchat help center again.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emmaorti will want to follow the link below to head to their help center. We will check on GetHuman-emmaorti later to make sure it's all set or try to help escalate.
Snapchat Help Center
The issue and preferred resolution, in GetHuman-emmaorti's own words:
I got a new phone and new phone number and I don't remember my p***word. I did my "forgot p***word" but it does not give me a code for my Snapchat "jazzychiquita* ". Email says my email is not in the system. I want to use my same snapchat.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman-emmaorti
Jun 1st, 2018 - 16d ago
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Seen by 2 customers so far
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Timeline
GetHuman-emmaorti started working on this issue
Jun 1st 7:22pm