Hello, my name is lily. My Snapchat username is law**. I had a snap streak with another...

GetHuman-lilswern's customer service issue with Snapchat from May 2018

526 similar
0 following
Help with my Snapchat issue
GetHuman-lilswern's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lilswern will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lilswern can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-lilswern's own words
Hello, my name is lily. My Snapchat username is law**. I had a snap streak with another user named masonrubio. It was about *** days. I know exactly how snap streaks worked. I snapped him and he snapped me back in ** hours. However, I woke up and the streak disappeared. I am very upset and confused. He snapped me that night before bed and I snapped him back. Why did it disappear? I think mine that sent was one of the glitched ones. Sometimes, I send it and it glitches and never allows it to be opened. I don’t know what happened. But I need this streak back. Please fixed the issue you have caused and give us our streak back. I would greatly appreciate it as I have been a loyal Snapchat user since your application first came out and know exactly how it works and that it was not out faults that this steak was lost.
GetHuman-lilswern did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-lilswern fixed the problem
We are waiting for GetHuman-lilswern to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lilswern fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lilswern
May 31st, 2018 - 2y ago
I have an issue with Snapchat too
Seen by 18 customers so far
Similar issue to 526 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-lilswern started working on this issue
May 31st, 2018 9:23pm
GetHuman-lilswern confirmed the issue is fixed. Hooray!
May 31st, 2018 10:47pm