Hello, my name is lily. My Snapchat username is law**. I had a snap streak with another...

GetHuman-lilswern's customer service issue with Snapchat from May 2018

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The issue in GetHuman-lilswern's own words
Hello, my name is lily. My Snapchat username is law**. I had a snap streak with another user named masonrubio. It was about *** days. I know exactly how snap streaks worked. I snapped him and he snapped me back in ** hours. However, I woke up and the streak disappeared. I am very upset and confused. He snapped me that night before bed and I snapped him back. Why did it disappear? I think mine that sent was one of the glitched ones. Sometimes, I send it and it glitches and never allows it to be opened. I don’t know what happened. But I need this streak back. Please fixed the issue you have caused and give us our streak back. I would greatly appreciate it as I have been a loyal Snapchat user since your application first came out and know exactly how it works and that it was not out faults that this steak was lost.
GetHuman-lilswern did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-lilswern
May 31st, 2018 - 2y ago
I have an issue with Snapchat too
Fixed
Seen by 18 customers so far
Similar issue to 526 others
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Timeline
GetHuman-lilswern started working on this issue
May 31st, 2018 9:23pm
GetHuman-lilswern confirmed the issue is fixed. Hooray!
May 31st, 2018 10:47pm