I feel as though my account has been hacked. When I clicked on my app it had had me sig...

GetHuman719288's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman719288's own words
I feel as though my account has been hacked. When I clicked on my app it had had me signed out then I had forgotten my password and so I tried typing in my phone number and it said because that it would not accept my phone number has been used too many times to reset the pass code.And it also stated that there was suspicious activity with my account. I would just like it to accept my phone number which is ***-***-****.
GetHuman719288 did not yet indicate what Snapchat should do to make this right.
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How GetHuman719288 fixed the problem
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Customer service issue
Reported by GetHuman719288
May 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 136 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman719288 started working on this issue
May 25th 9:48pm
GetHuman719288 indicated the issue is not fixed yet.
May 25th 10:48pm
GetHuman719288 indicated the issue is not fixed yet.
May 25th 10:50pm