I lost my pink heart with the person I had it for a year with the name that replaced hi...

GetHuman716549's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
The issue in GetHuman716549's own words
I lost my pink heart with the person I had it for a year with the name that replaced his was not my *nd or even third best friend he was at the bottom of my friends and my one year heart with my boyfriend got switched with him. I want my pink heart back with my man please. I don't Snapchat anyone else especially the person that it got switched with so it was a glitch on snapchats part so please put it back to how it was
GetHuman716549 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman716549
May 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 285 others
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Timeline
GetHuman716549 started working on this issue
May 25th 6:52am
GetHuman716549 indicated the issue is not fixed yet.
May 25th 6:52am