I did not open my snapchat for maybe * hours, as i was busy. My girlfriend and I have h...

GetHuman-alainnam's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
The issue in GetHuman-alainnam's own words
I did not open my snapchat for maybe * hours, as i was busy. My girlfriend and I have had the * month ** best friend heart for upwards of * months now. Today, I came back to my phone to find that not only was our heart gone but she wasn’t even on my best friends list - as it was gone. I’m very upset about this and I really want her to again be my ** best friend, and to have the three month heart restored. I’ve deleted the app, redownloaded, logged out, etc., and it’s still not working. Please fix this.
GetHuman-alainnam did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-alainnam fixed the problem
Honestly, this just kinda fixed itself. I looked and our heart was back, i assume snap saw my email.
Please help with my Snapchat issue
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Customer service issue
Reported by GetHuman-alainnam
May 25th, 2018 - 8 mons ago
I have an issue with Snapchat too
GetHuman-alainnam shared how to fix
Seen by 6 customers so far
Similar issue to 553 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-alainnam started working on this issue
May 25th, 2018 2:01am
GetHuman-alainnam indicated the issue is not fixed yet.
May 25th, 2018 11:16am
GetHuman-alainnam confirmed the issue is fixed. Hooray!
May 26th, 2018 12:22pm