I need help with my Snapchat ASAP. ALL of my info is on there and I got hacked and the...

GetHuman-hcsathy's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-hcsathy's own words
I need help with my Snapchat ASAP. ALL of my info is on there and I got hacked and the hacker sent me a fake phone number to try and get me to send my verification code and I did and then they threatened me for my eyes only code and now I can’t log into Snapchat cuz they have LOCKED me out and I’m FREAKING out I have everything on there and I have looked in every way possible on how to recover and I can’t
I have * years worth of memories of high school, significant life events and family memories that I could never recover as well as intimate photographs
This happened to someone else at my school named Sienna wurtz. SAME exact scenario except she was able to get hers reverted to the og email a day after and mine is being told opposite.
I’ve been as patient as I can be but this is freaking me out that my account is in the hands of a hacker.
I’ve tried doing EVRRYTHING in my power and I can’t settle until I get this back.
I have an issue with Snapchat too
How GetHuman-hcsathy fixed the problem
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Customer service issue
Reported by GetHuman-hcsathy
May 24th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 11 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-hcsathy started working on this issue
May 24th 2:08pm
GetHuman-hcsathy indicated the issue is not fixed yet.
May 25th 11:23pm
GetHuman-hcsathy indicated the issue is not fixed yet.
May 26th 12:10am
GetHuman-hcsathy indicated the issue is not fixed yet.
May 26th 12:12am