Someone hacked into my Snapchat and changed the number and the email . then changed the...
GetHuman-essencey's customer service issue with Snapchat from May 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-essencey will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-essencey can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-essencey's own words
Someone hacked into my Snapchat and changed the number and the email . then changed the password and won’t give it back. The account username is essseennccee
GetHuman-essencey did not yet indicate what Snapchat should do to make this right.
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