I am making a filter for next week and it is telling me that my custom image I created...

GetHuman-ryanpbou's customer service issue with Snapchat from May 2018

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The issue in GetHuman-ryanpbou's own words
I am making a filter for next week and it is telling me that my custom image I created for the filter is too large after compression but the dimensions (**** x ****) and resolution (*** p*i) are the same size as a filter i just created and submitted. I would like to know how to fix this problem so I can use the already placed image for my filter.
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Customer service issue
Reported by GetHuman-ryanpbou
May 23rd, 2018 - 6 mons ago
I have an issue with Snapchat too
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GetHuman-ryanpbou started working on this issue
May 23rd 2:11pm