My friend’s snapchat account was hacked about *-* weeks ago,it’s user name is azreenazi...

GetHuman-mazhari's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mazhari's own words
My friend’s snapchat account was hacked about *-* weeks ago,it’s user name is azreenaziz****.Her email was *****@***.com which is hacked as well.The phone number she used to open that account is ***********,the number is closed now but this is ***% the correct number and we are still trying to get the number back.The hacker is creating a lot of problem by sharing my friend’s personal pictures by giving snap story which she stored in her memories folder.It’s becoming a great threat for my friend as we are afraid the hacker maybe sending bad snaps to others using my friends name.More than ** people already reported that account but it’s still not down.Please do something about it,please remove that account,if it isn’t taken down fast,it may create huge problems for my friend.Thankyou
GetHuman-mazhari did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-mazhari
May 22nd, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 25 customers so far
Similar issue to 45 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-mazhari started working on this issue
May 22nd 7:40pm
GetHuman-mazhari shared this issue with others over email
May 22nd 7:41pm
GetHuman-mazhari indicated the issue is not fixed yet.
May 22nd 9:57pm