Hello, *There is this girl who is more my online acquaintance that my friend, and someh...

GetHuman-yasamanr's customer service issue with Snapchat from May 2018

2 views
 | 
27 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-yasamanr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-yasamanr's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-yasamanr will want to follow the link below to head to their help center. We will check on GetHuman-yasamanr later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-yasamanr's own words
Hello, *There is this girl who is more my online acquaintance that my friend, and somehow this girl has gotten a hold of my account, she has changed my password and changed my email from *****@***.com to *****@***.com. She has even changed the phone number on the account I believe. The number is supposed to be ***-***-**** which is my number, and if not so it would be my mother's number which is ***-***-****. If you need further proof, I have the email that states that she used an iPhone *s Plus at **:**:**, to log into the account and the IP address which is:(****:fea*:*c**:**ec:*ca*:*e**:b**c:****). **Now although i have many pictures in the memories the ones i am worries most are the ones of my friends and family. I think she may want to use the method of extorsion on me by getting me to pay her, I have one to the police and they agree because of a prior experience of her asking for money from me and i havent given her any. Please, if you have anyway of findind her and changing to password and email and phone back to the original and sending me a link to reset my password. Please I am begging you to help me in any and every, every way that you can.
GetHuman-yasamanr did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-yasamanr fixed the problem
We are waiting for GetHuman-yasamanr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-yasamanr fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-yasamanr
May 20th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 27 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-yasamanr started working on this issue
May 20th 5:01am