Hi, I am an active member on Snapchat. It’s my main source of contacting people and it...

GetHuman-tatummja's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tatummja's own words
Hi, I am an active member on Snapchat. It’s my main source of contacting people and it’s s major deal because t also holds allll of my memories and pictures and my eyes only that I do not have on my iphone. My username is jami** and I had that account for over * years and never had a problem with my account, but recently perhaps a month ago the latest My account was hacked. I received an email saying someone with an IP address from TEXAS changed my passcode and I live in ILLINOIS so it’s no one I know or could think of. I really need my Snapchat account , jami**, back because I have so many things I need to recover such as pictures and usernames. I did try using a new account but it’s not the same, I had so many pictures and friends on that account and I need it back, I can not keep on using my new account if there’s any way I can prove that my account was hacked like I can send a screenshot of the email telling me my passcode was changed from Texas , the email has my username in it to prove it was me and I can provide you with my passcode before it was changed. Please get back to me ASAP
GetHuman-tatummja did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-tatummja
May 20th, 2018 - 8 mons ago
I have an issue with Snapchat too
Seen by 4 customers so far
Similar issue to 177 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-tatummja started working on this issue
May 20th, 2018 4:16am
GetHuman-tatummja indicated the issue is not fixed yet.
May 21st, 2018 1:04am
GetHuman-tatummja indicated the issue is not fixed yet.
May 23rd, 2018 6:41am