I paid for a filter and it doesn’t show up

GetHuman-kareemal's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-kareemal may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-kareemal's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kareemal will want to follow the link below to head to their help center. We will check on GetHuman-kareemal later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-kareemal's own words:
The problem I ran into: I paid for a filter and it doesn’t show up
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Snapchat

Customer service issue
Reported by GetHuman-kareemal
Jun 3rd, 2018 - 18d ago
I have an issue with Snapchat too
Not resolved
Seen by 9 customers so far
Similar issue to 37 others
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Timeline
GetHuman-kareemal started working on this issue
Jun 3rd 8:36pm