My friend and I have had our streak for more than *** days. We texted through snapchat...

GetHuman745613's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman745613 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman745613's next move: try the Snapchat help center again.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman745613 will want to follow the link below to head to their help center. We will check on GetHuman745613 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman745613's own words:
My friend and I have had our streak for more than *** days. We texted through snapchat, and the next day our streak was gone. Please fix our streak.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman745613
Jun 3rd, 2018 - 17d ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 440 others
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Timeline
GetHuman745613 started working on this issue
Jun 3rd 6:31pm