Hi! My names Ashley and I just lost access to my account. I was deleting and reinstalli...

GetHuman676841's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
The issue in GetHuman676841's own words
Hi! My names Ashley and I just lost access to my account. I was deleting and reinstalling Snapchat in hopes of releasing some of the storage it takes up on my phone. When I did I was met with the recovery code page which I know is normal. I deleted the app I got my recovery code from a long time ago and reinstalled it to put it in and it said “not connected”. I tried this again and again for about ** minutes until I was completely unable to log in and get that recovery code screen again. I am not able to put in or reset my password. I know you guys are unable to generate new recovery codes, but is there a way to transfer my memories and trophies into a new account if I were to get one?
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Customer service issue
Reported by GetHuman676841
May 11th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 6 customers so far
Similar issue to 42 others
0 customers following this
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Timeline
GetHuman676841 started working on this issue
May 11th, 2018 9:46pm
GetHuman676841 indicated the issue is not fixed yet.
May 13th, 2018 2:08pm
GetHuman676841 indicated the issue is not fixed yet.
May 14th, 2018 11:54pm
GetHuman676841 indicated the issue is not fixed yet.
May 14th, 2018 11:54pm