I think my snapchat was hacked, I reset my password and then today I was logged out and...

GetHuman648391's customer service issue with Snapchat from May 2018

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Help with my Snapchat issue
GetHuman648391's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman648391 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman648391 can let us know if they help or not.
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The issue in GetHuman648391's own words
I think my snapchat was hacked, I reset my password and then today I was logged out and couldn’t get back in. I tried clicking forgot password and the email verified is my old email so it’s linked to my old account that I do not use anymore. I tried clicking reset password by phone number and it told me that my phone number was not the verified phone number when I’ve been using that phone number the whole time. I really need help getting into my account please contact me (***) ***-****
GetHuman648391 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman648391
May 2nd, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 9 customers so far
Similar issue to 54622 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman648391 started working on this issue
May 2nd, 2018 1:55am
GetHuman648391 indicated the issue is not fixed yet.
May 3rd, 2018 5:53am
GetHuman648391 indicated the issue is not fixed yet.
May 3rd, 2018 5:53am
GetHuman648391 indicated the issue is not fixed yet.
May 3rd, 2018 5:55am