Someone that I knew snapchatted me and asked me if I would post something on my story f...

GetHuman647178's Hacked Account issue with Snapchat from May 2018

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Help with my Snapchat issue
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GetHuman647178's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman647178 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman647178 can let us know if they help or not.
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Before contacting them, items GetHuman647178 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman647178's own words
Someone that I knew snapchatted me and asked me if I would post something on my story for them for money. I said sure not thinking anything of it because I knew the person, but I had not talked to them in awhile. They said they were gonna upload it from their computer and I said okay. They logged in and as soon as they did I logged back in and changed my password again, but I did not do it in time. They logged back in and changed everything: my password, phone number, email. I have had this snapchat for very many years now. My score was almost a million. Please help me
GetHuman647178 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Hacked Account issue
Reported by GetHuman647178
May 1st, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 4 customers so far
Similar issue to 54606 others
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Timeline
GetHuman647178 started working on this issue
May 1st, 2018 7:52pm