Me and a close friend have been trying to keep a streak for about a year now but keep l...

GetHuman-crios's Lost Snap Streak issue with Snapchat from May 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crios will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crios can let us know if they help or not.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman-crios's own words
Me and a close friend have been trying to keep a streak for about a year now but keep losing it because I keep missing a day eventually. This is now the *th time we lost but I know we have been snapping everyday and the last snap was sent ** hours ago and am confused as to why it was lost this time. She means a lot to me and this streak means a lot to us because we hardly see each other due to work and college so we bond through Snapchat. If the streak between crisco*** and yezy* can be restored that would mean the world to us. if you need a number to put I would say **. Thank you so much!
GetHuman-crios did not yet indicate what Snapchat should do to make this right.
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Snapchat

Lost Snap Streak issue
Reported by GetHuman-crios
May 1st, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 54202 others
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Timeline
GetHuman-crios started working on this issue
May 1st, 2018 1:17am