Me and a close friend have been trying to keep a streak for about a year now but keep l...
GetHuman-crios's Lost Snap Streak issue with Snapchat from May 2018
Help with my Snapchat issue
First: share to improve GetHuman-crios's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-crios's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crios will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crios can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-crios may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman-crios's own words
Me and a close friend have been trying to keep a streak for about a year now but keep losing it because I keep missing a day eventually. This is now the *th time we lost but I know we have been snapping everyday and the last snap was sent ** hours ago and am confused as to why it was lost this time. She means a lot to me and this streak means a lot to us because we hardly see each other due to work and college so we bond through Snapchat. If the streak between crisco*** and yezy* can be restored that would mean the world to us. if you need a number to put I would say **. Thank you so much!
GetHuman-crios did not yet indicate what Snapchat should do to make this right.
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