I purchased a snapchat filter for a wedding under the email *****@***.com. I was suppos...

GetHuman-ajacques's customer service issue with Snapchat from April 2018

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The issue in GetHuman-ajacques's own words
I purchased a snapchat filter for a wedding under the email *****@***.com. I was suppose to have the filter from * pm to * pm for a range of **,*** feet in the zip code *****. Unfortunately, my filter is not working, it worked on one person’s phone for about * mins. We are within the filters limits, our phones are updated and the filter has not worked. We tried restarting or phones close and reopening the app and nothing works. I am disappointed because it not only took me a while to create the filter but the bride was looking forward to it.
GetHuman-ajacques did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-ajacques
Apr 28th, 2018 - a yr ago
I have an issue with Snapchat too
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Seen by 10 customers so far
Similar issue to 55187 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-ajacques started working on this issue
Apr 28th, 2018 9:18pm
GetHuman-ajacques indicated the issue is not fixed yet.
Apr 28th, 2018 11:25pm