Hello my sons is **yrs old and his snap was hacked by a peer. He has been a victim of o...

GetHuman629062's Hacked Account issue with Snapchat from April 2018

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman629062 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman629062 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman629062's own words
Hello my sons is **yrs old and his snap was hacked by a peer. He has been a victim of one bullying and has tried to hurt himself because of this. So you would understand my anxiousness. The peer has been posting inappropriate pictures like ***** near his face and *** bashing etc.. this has cause my family great stress and has gotten to the point police are involved. Could you please disable this page! His screen name is theplugtae and I'm his mother. My email is *****@***.com and I can give you my contact in the email needed to speak with me. Please and thank you!
GetHuman629062 did not yet indicate what Snapchat should do to make this right.
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Hacked Account issue
Reported by GetHuman629062
Apr 25th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 54097 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman629062 started working on this issue
Apr 25th, 2018 8:30pm