my best friend p***ed away but i didn’t know his p***word. i was wondering if you could...

GetHuman-acatlin's customer service issue with Snapchat from April 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-acatlin may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-acatlin's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acatlin will want to follow the link below to head to their help center. We will check on GetHuman-acatlin later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-acatlin's own words:
my best friend p***ed away but i didn’t know his p***word. i was wondering if you could help me reset his p***word so i could get into it to get all the pictures and memories from it ?
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-acatlin
Apr 25th, 2018 - 3 mons ago
I have an issue with Snapchat too
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Seen by 1 customer so far
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GetHuman-acatlin started working on this issue
Apr 25th 4:40pm