Someone logged into my account messaged my girlfriend and asked to breakup , my girlfri...

GetHuman627619's Hacked Account issue with Snapchat from April 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman627619 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman627619's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman627619 will want to follow the link below to head to their help center. We will check on GetHuman627619 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman627619's own words:
Someone logged into my account messaged my girlfriend and asked to breakup , my girlfriend Is horrified and upset and I want to know who did it*, they also changed my p***word , my snap name is james*ryall and I want to know who it’s is
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Snapchat

Hacked Account issue
Reported by GetHuman627619
Apr 25th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 7651 others
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Timeline
GetHuman627619 started working on this issue
Apr 25th 2:21pm