****o, I'm currently trying to get a snapchat sticker for tomorrow from *:**pm- **pm PD...

GetHuman-sancham's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-sancham may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-sancham's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sancham will want to follow the link below to head to their help center. We will check on GetHuman-sancham later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-sancham's own words:
****o, I'm currently trying to get a snapchat sticker for tomorrow from *:**pm- **pm PDT for **** *nd ave Kirkland Wa. However, I keep getting the message, "Please upload a filter with a transparent background". However, I used blank template, provided by your company, with text and a transparent picture from the internet. I also tried doing it with a different template from your company and it did not work. I also tried uploading a template from a different website and they all did not work. And every template I tried to upload was a png file. So I'm really confused as to why it isn't working because I've created snapchat filters before and this has never happened to me. Please reply soon because I kind of need this filter tomorrow. Any help would be appreciated I'm just confused because I usually have a good experience with your company. **Thank you so much!
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-sancham
Jun 2nd, 2018 - 21d ago
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GetHuman-sancham started working on this issue
Jun 2nd 8:58pm