My friends account has been hacked by someone and they are sending threatening messages...

GetHuman-islaken's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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GetHuman-islaken's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-islaken will want to follow the link below to head to their help center. We will check on GetHuman-islaken later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-islaken may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-islaken's own words
My friends account has been hacked by someone and they are sending threatening messages and saying that they will hack my account. They are also using very abbusive language.
GetHuman-islaken did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
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Customer service issue
Reported by GetHuman-islaken
Jun 2nd, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 297 others
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GetHuman-islaken started working on this issue
Jun 2nd 8:12pm