On ******* I ordered a Smoothie in the drive through at store number ****. I paid for t...

GetHuman-shchesnu's Complaint issue with Smoothie King from July 2020

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The issue in GetHuman-shchesnu's own words
On ******* I ordered a Smoothie in the drive through at store number ****. I paid for the order and then held up my phone with a bar code from the Smoothie King app to be scanned and to get my points. The order taker smirked ate and said that I had to scan the app before I paid to get the points. I said why didn't you stop me and tell me? Je replied that "most people know that,. I asked him if I got my points and he said no. I then went inside and asked an employee named Marcus about my points and he said the same thing. I told him he was very rude and he said to scan the receipt. I brought the receipt back and he said I would have to do it. I thentold him he was using poor customer service and left the store. I would like to get my points *Similar things have happened in the past where I was told the app wasn't working so I didn't get my points. When I asked if I could get them, I was told that it was my problem. This is the last straw. I want my points.

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Smoothie King

Complaint issue
Reported by GetHuman-shchesnu
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 34 others
0 customers following this

Timeline

GetHuman-shchesnu started working on this issue
Jul 11th 7:56pm

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