Where did my old Smilebox creations go? How can they be converted to another player...

GetHuman-gschnore's customer service issue with SmileBox from March 2021

Help with my SmileBox issue
First: share to improve GetHuman-gschnore's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-gschnore's own words
I was trying to open m Smilebox and get to my creations on my computer. Smilebox won't even open without Adobe Flashplayer. ... Where did my old Smilebox creations go? How can they be converted to another player?
It is frustrating because it was no secret that flashplayer was going away and there was not a solution to convert the creations.
You can make this right by recovering my Smilebox creations and have a program to convert them so they can be used without falshplayer.
I have been a customer for several years. I expected the company to make adjustments for the loss of flashplayer.
How GetHuman-gschnore fixed the problem

We are waiting for GetHuman-gschnore to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SmileBox's attention and get better help faster. Tap below to get started.
Having SmileBox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SmileBox

Smilebox
Customer service issue
Reported by GetHuman-gschnore
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1073 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-gschnore started working on this issue
Mar 23rd 4:12am
GetHuman-gschnore indicated the issue is not fixed yet.
Mar 23rd 2:34pm
GetHuman-gschnore indicated the issue is not fixed yet.
Mar 23rd 2:44pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies