I upgraded my smile box to the middle, premium I guess because I wanted to be able to u...

GetHuman-erinhenn's customer service issue with SmileBox from May 2020

Help with my SmileBox issue
First: share to improve GetHuman-erinhenn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-erinhenn may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-erinhenn's own words
I upgraded my smile box to the middle, premium I guess because I wanted to be able to use my own music with my slideshow I created. I cannot even get my song from my computer to upload on smilebox, so I do not want to pay if I cannot even use this service. *I spent about an hour trying to upload and it kept saying it was not able to upload in the format it was in. I am pretty tech savvy and have uploaded music before on different sites, so I am not sure what the issue is.

GetHuman-erinhenn did not yet indicate what SmileBox should do to make this right.

How GetHuman-erinhenn fixed the problem

We are waiting for GetHuman-erinhenn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get SmileBox's attention and get better help faster. Tap below to get started.
Having SmileBox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SmileBox

Customer service issue
Reported by GetHuman-erinhenn
May 9th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 417 others
0 customers following this

Timeline

GetHuman-erinhenn started working on this issue
May 9th 5:35pm