On January **, **** I signed up for Smilebox Premium, annual. Got to work on a slidesho...

GetHuman-alixcast's customer service issue with SmileBox from February 2020

Help with my SmileBox issue
The issue in GetHuman-alixcast's own words
On January **, **** I signed up for Smilebox Premium, annual. Got to work on a slideshow immediately, and accidentally clicked on the "Pro Subscription" Immediate disaster. Smilebox no longer allows me to access my Premium account because it refuses to let me log in. I DO NOT want to switch over to the Premium version. Can you help me to solve this issue, please? What I really would like to do is to get the Premium version of the old Smilebox software instead of working online all the time. My name is Alix Castroviejo. I paid using a Visa gold card and received an e-mail confirmation...receipt number ******, but when I used that e-mail address to contact the company my message was refused by their server "Smilebox only accepts messages from people in its organization or on its allowed senders list". *Trying to get in touch with this company has been one of the most frustrating experiences of my life! If they do not get their act together I will have to resort to canceling my subscription, but then I'm afraid I'll lose the entire payment made for the Premium annual subscription. What a scam! Many thanks for your help.

GetHuman-alixcast did not yet indicate what SmileBox should do to make this right.

How GetHuman-alixcast fixed the problem
Issue is fixed, I think, in terms of being able to log into my account once more, but the questions I posed about switching from the online version of Smilebox Premium to the normal software, with Premium status has been totally ignored. To attempt to resolve my problem I sent an e-mail to the customer service address suggested by Get Human. Thanks so much, Get Human, for your empathetic and effective help! Alix
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SmileBox

Customer service issue
Reported by GetHuman-alixcast
Feb 19th, 2020 - 8 months ago
Fixed
GetHuman-alixcast shared how to fix
Seen by 10 customers so far
Similar issue to 236 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-alixcast started working on this issue
Feb 19th 12:56am
GetHuman-alixcast shared this issue with friends on Facebook
Feb 19th 12:57am
GetHuman-alixcast indicated the issue is not fixed yet.
Feb 19th 1:03am
GetHuman-alixcast indicated the issue is not fixed yet.
Feb 19th 1:03am
GetHuman-alixcast indicated the issue is not fixed yet.
Feb 20th 1:35am
GetHuman-alixcast indicated the issue is not fixed yet.
Feb 21st 12:16am
GetHuman-alixcast confirmed the issue is fixed. Hooray!
Feb 22nd 12:51am