SmileBox Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about SmileBox customer service, archive #1. It includes a selection of 20 issue(s) reported February 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I canceled my Smilebox subscription last year, and yet I have been billed for another year without authorization. My name is T. Ramirez, and I used a Visa card ending in [redacted]. The charge of $47.88 with reference number J2XSKKGT8 occurred on 1/18/[redacted]. I would like this subscription canceled immediately and a refund issued to my credit card. I have not used your services for 2-3 years or more. Please inform me of the actions being taken to rectify this issue.
Reported by GetHuman2230448 on Montag, 18. Februar 2019 03:28
Hello, I had an account with SmileBox linked to an ATT.com email address which I have since changed. After paying my annual fee, I am unable to log in as it keeps defaulting to my old ATT.com address without giving me an option to update it. I am missing out on important communications because I no longer have access to my old email account. This experience is frustrating, and I feel like I am going in circles trying to resolve it. I believe in using their service, but I cannot do so under these circumstances. I am at my wit's end with this situation and would like a resolution. Thank you for any assistance you can provide to help me through this ordeal.
Reported by GetHuman2542455 on Montag, 18. März 2019 18:34
I made my Smilebox account on May 12th and signed up for a 7-day free trial. On May 19th, I canceled it on the 7th day and received confirmation of the cancellation of my Smilebox Club membership. However, I was wrongly charged $60 on May 19th. I expect that canceling my account means all Smilebox accounts linked to my email should be canceled. Smilebox has multiple interfaces and logins, and I'm unsure if they consider all when canceling. As a customer, I shouldn't have to pay for a service I've canceled. Regarding the annual package, if I only use the service for a month and then cancel, it seems unfair to be charged for the remaining 11 months of unused service. Smilebox is a good app, but the account creation process can be confusing with website, app, and software logins. It's easy to lose track of where payment information was entered, and cancellations don't process promptly even when done on the 7th day.
Reported by GetHuman-rakshanb on Mittwoch, 29. Mai 2019 17:23
I managed to create two projects on Smilebox last week - a video with music and a one-page invitation with music. Both played fine in preview and I even emailed them to a few people after completion. However, yesterday when I tried to edit the one-page item, I received a notice on my computer about a script causing Adobe Flash Player to run slowly. I chose to abort the script. Now, when I try to access Smilebox, it just shows the updating screen and won't open. I can't see any recent activity on my iPad and can't log in at all on my MacBookPro where I originally created the projects. I'm frustrated and really need help with this issue. Sincerely, Peg
Reported by GetHuman3130395 on Samstag, 22. Juni 2019 15:57
I am having issues with accessing my Smile Box account. After renewing my subscription, I experienced difficulty signing in to print my creations due to a function problem. Despite updating Windows 10 and resetting my password, I am stuck in a loop without access to my designs. This situation is frustrating as I value what Smile Box has to offer when it functions correctly. I seek assistance to resolve this matter promptly.
Reported by GetHuman3207096 on Sonntag, 7. Juli 2019 09:25
After multiple email exchanges and troubleshooting with Apple, Get Human successfully provided a solution that resolved my issue with Smilebox. Now, I can access all my creations and utilize the service as I have done for over ten years. I have been prompted to rate the service, but the page keeps appearing. Here are my ratings on a scale from 1 (low) to 10 (high): 1. Get Human's dedication to resolving my problem: 10 2. Ease of finding help to fix my Smilebox issue: 2 3. The unique and user-friendly features of Smilebox when functioning properly: 10
Reported by GetHuman-ctrues on Sonntag, 15. September 2019 23:44
I am unable to access Smilebox on my Mac. An error message prompts me to install Adobe Flash Player, but when I attempt to do so, it says I already have the latest version. Despite this, the Smilebox icon on my desktop displays an "updating" message but does not open. I am concerned about potentially losing years' worth of photo albums stored on the platform.
Reported by GetHuman-terialug on Mittwoch, 9. Oktober 2019 18:07
I recently renewed my account on October 3. The payment was processed on October 10. Despite this, I am unable to send or save the collage I created. The system prompts me to join for an additional fee, even though I have already renewed. I received a webmail on the 10th instructing me to reset my password, which I did. However, upon logging in, I discovered a different account with none of my original creations. As a long-time customer, I am worried about losing my work. Can you please assist me in retrieving my original account and creations? Thank you for your help. -Anna M. F. alkena58@[redacted] [redacted]
Reported by GetHuman-alkena on Donnerstag, 31. Oktober 2019 01:51
I've been billed for my annual renewal, but I can't log in anymore. I receive an error message stating that the connection can't be established, and the troubleshooting advice suggests checking for Windows updates, which aren't present. Please contact me urgently or reimburse me for the premium service yearly fee. If this matter isn't rectified promptly, I'll have to seek services elsewhere. I will provide my email for correspondence, but I prefer being contacted by phone. My cell number is [redacted]. Thank you. Tim M.
Reported by GetHuman-tmathist on Freitag, 6. Dezember 2019 19:37
Hello Smile Box, I accidentally purchased the premium service twice and would kindly request a credit for one of the purchases. Additionally, I have been unsuccessful in playing my own music despite multiple attempts. Could you please provide assistance on how to rectify this issue? I am in need of sending out my invitation today, so prompt support would be greatly appreciated. Thank you sincerely, E.G.
Reported by GetHuman4079960 on Mittwoch, 11. Dezember 2019 19:22
I am wondering what has happened to the "old" Smilebox and where all my past creations have gone. I am facing issues launching Smilebox on my Mac as it keeps asking me to update Adobe Flash Player, even though it has been updated. A computer technician tried to resolve it but is hesitant to delete and reinstall the program due to the risk of losing my previous creations. I managed to log in online, created a card, and even sent it to some people. However, I am struggling with the new design and would prefer an icon on my Mac for quick access to Smilebox. I also need to find a way to view my old creations. This new Smilebox setup is not as user-friendly as before, and I need assistance with it.
Reported by GetHuman-glynesfo on Mittwoch, 18. Dezember 2019 03:50
I would like to request for the charges to cease on my credit card. Kindly cancel my account after the current season. I initially downloaded the software a few years back and used it on a monthly basis. However, I have noticed that you have been charging me a monthly fee continuously on my credit card ever since. I would appreciate it if you could kindly stop my account after January 1, [redacted]. For reference, here are my two email addresses: [redacted] and [redacted] Unfortunately, I am unsure which one is linked to my account. Thank you.
Reported by GetHuman-dsgao on Montag, 23. Dezember 2019 18:01
I am unable to access my Smilebox app due to the unresponsiveness of your customer service team. I have reached out through Messenger and other platforms without any resolution. The issue I am facing involves the desktop app prompting me to update Adobe Flash Player to open fully. However, when I attempt to update, I receive a message indicating that the installed version is newer than the one required, leading to no solution but to quit Smilebox. This is preventing me from creating my Holiday card, causing frustration. Despite contacting support, I am yet to receive a response within the promised 48-hour timeframe. Your prompt assistance would be greatly appreciated.
Reported by GetHuman4147706 on Dienstag, 24. Dezember 2019 17:11
When attempting to use Smilebox, a popup prompts to update Adobe Flash Player. After clicking on the update, an error occurs during installation stating that a newer version is already present. The current version installed is 32.0.0.[redacted] while the required version is 27.0.0.[redacted]. The browser in use is Safari Version 13.0.4 ([redacted].4.9.1.4). If Smilebox cannot run on this system, I wish to cancel my subscription and receive a refund for the recent automatic renewal charged on Dec 16th.
Reported by GetHuman-rxhunt on Donnerstag, 26. Dezember 2019 19:07
I am having trouble accessing my account because the system doesn't recognize my email or password. When I try to access my previous invitations, it prompts me to update Adobe Flash Player, but I receive an error message stating a newer version is already installed. I urgently need to send an evite today.
Reported by GetHuman-malikopa on Montag, 30. Dezember 2019 21:48
Hello Smilebox Team, I used Smilebox for our church group's newsletters and invites in the past. I ceased using the service around 10 months ago due to a change in my church activities. Recently, I was charged $48.00 on my credit card in January, which took me by surprise as I hadn't been informed beforehand. I would appreciate it if you could cancel my account and refund the $48.00 to my credit card. I have been unable to access my account on my Mac, possibly due to technical issues. My details for locating my account are as follows: Kristen Zandt-Murdock, [redacted], and [redacted]. Thank you for your help.
Reported by GetHuman-kzandt on Donnerstag, 6. Februar 2020 19:14
On January 25, [redacted], I subscribed to Smilebox Premium annually. I started working on a slideshow and mistakenly clicked on the "Pro Subscription," which caused issues with accessing my Premium account. I prefer using the Premium version of the old Smilebox software rather than the online version. I used a Visa gold card for payment and have an email confirmation with receipt number [redacted]. However, when I tried to contact the company using that email, it was rejected by their server citing restrictions. It has been frustrating trying to reach out to them. I'm considering cancelling my subscription due to these issues, but I'm concerned about losing the payment made for the Premium annual subscription. Thank you for any assistance you can provide. - A.C.
Reported by GetHuman-alixcast on Mittwoch, 19. Februar 2020 00:56
I signed up for your service on 03/30/[redacted] and chose the annual plan for $[redacted] but mistakenly got charged $[redacted] today 04/01/[redacted]. I only needed the service for one month and intended to cancel after the first payment. I realized the error, canceled my subscription immediately, and haven't used the service yet. Is it possible to have the charge adjusted to the monthly rate of $19.99 since I won't be continuing to use it? Thank you.
Reported by GetHuman4564095 on Mittwoch, 1. April 2020 12:21
Good morning, I'm new to Smilebox and recently created a slideshow that appears in "My creations." My username is [redacted]. However, when I tried to share it on two Facebook pages, an error message popped up saying, "User opted out of platform: The action attempted is disallowed, because the user has opted out of Facebook platform." I'm also wondering how to save the slideshow to my computer or photos for future use. I initially created it on my desktop, but I couldn't locate it when using the app on my iPad to view my existing creations. Could you please assist me with these issues? Thank you, Sue Grundfest
Reported by GetHuman-suegrund on Donnerstag, 9. April 2020 16:39
I recently upgraded my Smilebox to the premium package so I could use my own music for a slideshow I created. However, I am having trouble uploading my song from my computer to Smilebox. Despite my tech-savvy background and prior experience with uploading music on other platforms, I spent an hour attempting to upload, only to receive a message saying the format was not accepted. I greatly value this feature and hope for assistance to make the most of my premium subscription.
Reported by GetHuman-erinhenn on Samstag, 9. Mai 2020 17:35

Help me with my SmileBox issue

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