Hello I have reached out to you weeks ago. Why am I not able to add videos to my slides...

GetHuman1704144's customer service issue with SmileBox from January 2019

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The issue in GetHuman1704144's own words
Hello I have reached out to you weeks ago. Why am I not able to add videos to my slideshows anymore? I pay **.** and I don’t have the same effects that I used to when I started with you. I am not sure which account I’m paying for but it seems I have * accounts. *st account is *****@***.com and the *nd account is *****@***.com. I’m paying for yearly subscriptions but not getting any video allowance. Why is that please contact me at either one of my account emails or at ***-***-****. Thanks
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Customer service issue
Reported by GetHuman1704144
Jan 16th, 2019 - 9 mons ago
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Seen by 4 customers so far
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GetHuman1704144 started working on this issue
Jan 16th 4:48pm