I ordered a trial subscription for one week and in good faith ordered a two month prepa...

GetHuman1119605's customer service issue with Sling TV from September 2018

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The issue in GetHuman1119605's own words
I ordered a trial subscription for one week and in good faith ordered a two month prepaid subscription which free Roku. In the free trial information it said that the subscription could be canceled so I ordered a trial subscription for one week and a two month prepaid subscription which free Roku. In the free trial information it said that the trial ends *** or upon cancellation of the subscription if subscription is canceled prior to this date. After the free trial you will be charge monthly for applicable subscription until you cancel your service. On day six of a trial. My husband and I decided we did not like the service and canceled that day. I called twice to ensure that my subscription was canceled . An email came back to me to That said they were not going cancel the subscription until November. I do not want them to charge my account and I want to be sure that this is handled the right way I also asked them where to send Roku box and got a generic website that does not reference Slingtv. What do you recommend I do?

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Sling TV

Customer service issue
Reported by GetHuman1119605
Sep 13th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 4822 others
0 customers following this
Items needed
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Phone number
Last 4 of SSN
Phone number on account
Account number

Timeline

GetHuman1119605 started working on this issue
Sep 13th, 2018 10:17pm
GetHuman1119605 indicated the issue is not fixed yet.
Sep 13th, 2018 10:18pm

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