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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-mous's own words
The problem: Received my roku and cannot install sling tv
GetHuman-mous did not yet indicate what Sling TV should do to make this right.
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