Sleep Number Customer Service Issues

My bed wouldn't adjust, showing an error message "Your obstruction sense is triggered 01". Despite searching online for hours, I only found one unresolved similar case. Thankfully, a stroke of luck led me to discover a small wire with a clip-shaped connector on the floor, which the cat had removed from under the bed. Reconnecting it to its counterpart on the left side of the bed resolved the issue, and now my bed adjusts perfectly. Hopefully, sharing my experience will assist others facing the same problem. To avoid future incidents, we've secured the bottom of the bed to stop critters from getting in. No more issues since then!

Hello, I am Robert Kenyon. My wife and I own a P5 Split Eastern King bed with the number provided by Micha Williams at Store #[redacted] in Longview, Texas. Recently, we moved within Texas, and during the process, the bed was mishandled by the movers. As a result, the bed's functionalities have been compromised, including issues with the massage modules and inflation. We have documented the damage and informed the moving company. We are looking to have a technician assess the damage and provide a repair estimate. We can be reached at [redacted] or [redacted]. Any help would be appreciated. Thank you, Revs. Robert and Melody Kenyon.

I recently received a P6 bed on 14 Jan 21. While we intended to upgrade from a queen to a king size bed and opted for the P6 model with more padding, we find the denser foam uncomfortable. Even at the setting of 20, it still feels very firm. My husband arranged for it to be exchanged for a P5, but the new delivery is scheduled for 4 Mar 21, over 5 weeks away. We initially waited 4 weeks due to holiday congestion but now face an additional delay. I am also disappointed at the $[redacted] delivery fee for the replacement. The store where we made the purchase lacked floor models of both P5 and P6 for comparison. Hence, we selected the P6 based on a slight increase in cushioning. Paying $[redacted] for delivery without setup assistance seems excessive, especially since we have experience moving our previous Sleep Number bed multiple times. As far as I researched, there is no option to return the bed to the store and pick up a new one. Thank you for your attention to this issue. Denise M. Order #: [redacted]7

I discovered that my bed was deflating, and a technician visited my home on Friday to inspect it. He isolated the mattress from the pump and mentioned that if the leak persists, the pump might be faulty. I was advised to contact customer service today to schedule a repair for early next week. Unfortunately, I found out that the service department is closed on Saturdays, which is disappointing given the ongoing issues with my bed. I must acknowledge the competency of the case manager, but I am eager to have this issue rectified promptly. The bed's high price should guarantee a longer-lasting pump, and the current situation is quite upsetting. I hope the service can resolve this matter efficiently.

My husband's side of the bed is not inflating properly. Despite setting it at 40, the bed appears deflated when he's not on it, and the air doesn't readjust even after a few hours. I'm not sure if the issue lies with the air chamber, software, or the pump. Yesterday, the pump even turned on abruptly and shook the entire bed, which was concerning. Interestingly, my side of the bed seems to be unaffected.

I ordered a Sleep Number bed in November with delivery set for January 4. Expecting it to be set up, the delivery crew found a defective base leading to a delay. Without a bed to sleep on, we gave our old one away and now have been without a bed since January 14, causing us discomfort. Despite a promised delivery on the 28th, we are still left sleeping on a couch. The situation has been challenging, especially as we purchased the bed for health reasons. It would be appreciated if there was better customer support and compensation for the inconvenience caused by the delay.

We recently had new carpet installed and moved our King size [redacted] bed. After reassembling, the left side of the bed wouldn’t inflate. I contacted support, and they sent a new pump, but the issue persists even after replacing it. I have checked all connections and reset the settings to no avail. It seems a professional inspection or repair is needed as we are unable to use the bed. We believe it's still under warranty due to the short time we've had it. With both of us working, an evening or Saturday appointment would work best for us to have the bed fixed. Thank you.

We purchased a Sleep Number bed in July [redacted]. After moving to Tucson, AZ in March [redacted], we encountered a connectivity issue with both remotes showing reference E *** when trying to adjust the bed. Unable to physically check under the bed due to our age (my husband is 97 and I am in my 80s), we are seeking assistance to resolve this problem. Any guidance or service support would be greatly appreciated. Thank you. - Elayne S

My daughter has progressive MS and recently moved from Virginia to Ohio. She had to sell her King Sleep Number bed before the move. She ordered a queen Sleep Number bed and two sheet sets 90 days ago. The delivery was scheduled for yesterday, but then she was told they couldn't bring the bed upstairs. Instead, they offered a larger bed for an extra $[redacted]! This is the only bed that brings her comfort. She used the money from selling her furniture to buy this bed! This situation is unacceptable. The delivery person mentioned this is a common issue, but it should not be. My daughter has been sleeping on a couch while waiting for her new bed. This needs to be resolved immediately. If you cannot assist, I will have to escalate this matter to corporate.

I have spent too much time with representatives trying to get my Sleep IQ to work. The bed won't connect to our router reliably. This issue started weeks ago even though we've had the bed for 4 years. After an hour on the phone with a representative a month ago, I requested a technician to come, and a new box was sent. The technician installed it, and it worked for 4 days. However, today the bed is offline again. Despite re-entering the password and troubleshooting, the bed still won't connect. After calling and going through setup routines again, the technician couldn't resolve the issue and transferred me to someone else who was unhelpful and rude. As someone who trains people in customer service, I am disappointed in the service I received. I need someone to fix this problem or I will have to give up on the product altogether.

I am writing regarding order number [redacted]9. Today, I was given a delivery window of 10am to 1pm for May 18, [redacted]. However, two hours into this timeframe, I received a call informing me that the delivery needed to be rescheduled to June. As a senior citizen at 87 years old recovering from shoulder surgery and dealing with a bad back, this sudden change has posed significant challenges for me. The lack of advanced notice has caused inconvenience as we had already dismantled our bed in preparation for the delivery. Furthermore, we have additional furniture set to arrive in two days, which we are now unable to reschedule due to the short notice requirement. This situation has led to cancellations of appointments and financial losses as consultants. I want to express my disappointment as this delay goes against the agreed contract terms with Sleep Number for a three-month delivery period. The unexpected shipping problem has caused significant inconvenience and distress.

The cover on my mattress is loose, causing uncomfortable wrinkles on the top. This cover is part of the mattress, covering the airbag and zips together. I noticed the whole cover seems too large for the airbag and foam contents. Despite trying to smooth out the wrinkles by pulling on the side, they reappear at night, making sleep uncomfortable. I bought the bed a couple of years ago and had it installed, so I'm unsure what could have gone wrong. Over time, the situation has worsened, indicating the cover may be stretching. The bed, a king or queen made of two single beds, should be able to handle my weight of [redacted] pounds. I aim to replace the oversized cover with a better-fitting one. I haven't been able to identify the model, but I believe it was in the higher price range when purchased. I seek guidance as I currently find the bed too uncomfortable to use and have been sleeping on the sofa.

Hello, Recently, during our move, the movers misplaced the "bed links" for our split king bed, causing us to drift apart during our sleep. The bed models are identified by Product Serial # [redacted] P[redacted]2 and # [redacted] P[redacted]3, with the missing parts specified in Drawing # [redacted]7 that was provided with the bed. We now reside in Mexico where there are no Sleep Number stores available. I am seeking a photo or drawing of the links to have them remade locally. These parts consist of simple angle metal, and I lack the hole spacing dimensions. Alternatively, I could purchase the links directly from Sleep Number and handle the shipping and importing complexities to receive them in Mexico. Although the bed is old, it remains in excellent condition, aside from the missing links causing this issue. Your guidance on the best course of action would be greatly appreciated. Thank you for your assistance. Best regards, J.W.

I've been experiencing a persisting issue with my bed showing an error reference [redacted]. It's preventing me from recalibrating or using one side of the split King bed. It's frustrating to continuously unplug the bed for it to reboot. These ongoing problems are disappointing, especially considering the significant amount I paid for the bed. The frequent errors indicate an inferior product.

I recently purchased a Sleep Number bed but encountered several issues with the delivery and installation process. Despite ordering just the mattress for my existing Mattress Firm base, the delivery department mistakenly sent a set of mattresses that work together. To make matters worse, the delivery was incomplete as they did not provide the necessary tubing to connect the mattresses. My installation date was rescheduled multiple times, causing a lot of inconvenience as my new mattress was left in the living room. After numerous calls and frustrating interactions with the call center, I finally received the missing tubing and was promised another installation date. However, the delivery was once again canceled and rescheduled for a later date without explanation. Although I received some compensation in the form of free items, I am still left with an uninstalled mattress and no resolution in sight. It has been a challenging and exhausting process, and I am seeking assistance to have my mattress properly installed as soon as possible to avoid escalating the issue with my credit card company.

I bought a Sleep Number bed 3 and a half years ago. Lately, my side of the bed isn't tracking sleep data while my husband's side works sporadically. Despite multiple calls to the store manager and tech support, there's been no resolution. We're frustrated that they want to charge $[redacted] for a technician to visit. Considering we spent $[redacted] on this bed and it's still relatively new, we believe they should address this issue at no extra cost.