My name is Robert Kenyon my wife and I have a P* split eastern king the number we were...

GetHuman-rakenyon's customer service issue with Sleep Number from August 2020

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The issue in GetHuman-rakenyon's own words
Bring the bed back on line after moving ... My name is Robert Kenyon my wife and I have a P* split eastern king the number we were given by Micha Williams at store ****** at **** North Eastman Road suite *** Longview Texas is ********. *We moved from Holly Lake Ranch Texas to Longview Texas which is about a ** mile move. apparently the moving companies personal did not know how to handle the bed properly as when the bed was being moved into our new home I Noticed that the movers had grabbed the mattress around the middle like aa sack of potatoes and wrestled and bounced them along the way from the truck to the bedroom. The next day when we plugged components in and plugged the bed into the wall socket one of the massage modules turned on but could not turn it off also the the mattress would not inflate properly and were lumpy bulging and the up and down functions did not work properly.*We need to have a technician come and evaluate the damage and estimate what it would cost to repair the bed if possible. We took pictures of the bed and reported the issues to the moving company.*My email address is *****@***.com and my home phone number is (***) ***-**** and my cell number is (***) ***-****. We would appreciate any assistance you might be able to render.*Thank you very much, *Revs. Robert and Melody Kenyon
The moving company was told the bed needed special handling
Restoring the full capacity of the bed or replacing it
We purchased our bed in ****
Everything we could think of
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Sleep Number

P* Eastern Split King
Customer service issue
Reported by GetHuman-rakenyon
Aug 14th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 59 others
0 customers following this
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Timeline

GetHuman-rakenyon started working on this issue
Aug 14th, 2020 10:00pm

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