I called my bank and stopped payment for slacker (recurring auto debit of *.**). They reversed the charge and flagged my account to not allow slacker charges to be accepted* they will be denied. that was the best I could do. Eventually, slacker will cancel my account for non-payment.
GetHuman842736's customer service issue with Slacker Radio from August 2018
Help with my Slacker Radio issue
The issue in GetHuman842736's own words
On Saturday, ******* I subscribed to Slacker Premium for $*.** a month. I changed my mind and wanted to CANCEL MY SUBSCRIPTION, which I did by being logged in and going to Account Settings and Manage Subscription. I chose CANCEL and it gave me a confirmation message that my PREMIUM account was CANCELLED and they downgraded me to the "Basic" subscription which is FREE. I logged out and logged back in, went to my settings, and it reverted my account back to PREMIUM membership. It won't let me cancel the PREMIUM. How do I get this problem solved? I WANT TO CANCEL MY SLACKER RADIO PREMIUM MEMBERSHIP BUT IT IS NOT LETTING ME DO IT? WHAT CAN I DO?
GetHuman842736 did not yet indicate what Slacker Radio should do to make this right.
I already posted my response yesterday, *******.
I have an issue with Slacker Radio too
How GetHuman842736 fixed the problem
Call your bank or credit card company and have them deny the charge. Since Slacker uses auto-debit make sure your bank flags them and denies any future charges. My bank refunded my charge from Slacker. If they try to charge me again next month, they will be rejected and denied payment. I think it is safe to say that Slacker will close the account for non-payment. I plan on checking my account next month around the same date to see if they have charged me. Chances are they won't because they were already denied payment and my bank has them flagged to deny any future auto-debit charges from them. Hope this helps. Slacker is a real bunch of "slackers*" their customer service is horrible, they don't even offer a phone number. One more rant, I cancelled my account because I did not like their service and the way they provide music.
Please help with my Slacker Radio issue
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