My mother lives in Austria and she uses skype frequently to make phone calls to Portuga...

GetHuman-aprmont's Dispute a Charge issue with Skype from July 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-aprmont's own words
My mother lives in Austria and she uses skype frequently to make phone calls to Portugal. She has been using this for over * years now, so you could consider her a very loyal client. **She's currently experiencing a very unpleasant problem and no one is providing her with solutions, which is making her question if she wants to continue using Skype. **She monthly pays this *€ subscription, and just like every other time, she did this on the **th of June and landed on the account on the **th, she has all the information and details on this account to where the money went. If requested, she can provide this type of file. **HOWEVER, Skype is claiming the usual *** minutes on the cellphone are active, however, in her account, it shows as if she had no subscriptions. **How can I can an e-mail contact straight to Skype's costumer service in order to solve this problem?

GetHuman-aprmont did not yet indicate what Skype should do to make this right.

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Skype

Dispute a Charge issue
Reported by GetHuman-aprmont
Jul 7th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1145 others
0 customers following this
Items needed
Name
Billing address
Email Address
Password

Timeline

GetHuman-aprmont started working on this issue
Jul 7th 12:05pm