I had a horrible experience with a Domino’s location I’ve been ordering from for years...

GetHuman-kiahna_s's customer service issue with Skype from October 2019

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The issue in GetHuman-kiahna_s's own words
I had a horrible experience with a Domino’s location I’ve been ordering from for years. Last night my order arrived to me almost a full hour after I received a message claiming my driver was on the way. About forty minutes into waiting I received a call from the driver stating that he was outside. I came out of my home and he was not outside. I called the Domino’s to figure out where my driver was and the manager I spoke with tried to tell me that I most likely got an automated message stating that my driver was outside and I basically had to argue with her that I know an automated voice from a live one, and I definitely spoke to the driver, she then placed me on hold and never got back on the line to explain, instead she had the driver call me and he told me he was outside the house for another person’s order. It took ** minutes for my order to make it to me and it was completely cold. I had to microwave everything. I live less than * minutes from this location and choose delivery out of convenience but the customer service has gotten increasingly poor due to poor management. I would much rather order from another Domino’s further from my house for better service.

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Customer service issue
Reported by GetHuman-kiahna_s
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 8205 others
0 customers following this

Timeline

GetHuman-kiahna_s started working on this issue
Oct 20th, 2019 7:15pm

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