Hi,**I recently received an email on my gmail account *****@***.com to say that Skype c...
GetHuman2871960's Account Access issue with Skype from May 2019
5 views | 6811 similar | 0 following
Help with my Skype issue
First: share to improve GetHuman2871960's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Skype help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2871960 may need:
Name, Billing address, Email Address, and Password
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2871960's own words
Hi,**I recently received an email on my gmail account *****@***.com to say that Skype credit associated to an account Microsoft account: live:yadav.chetan for GBP*.** will be deactivated due to inactivity.**While trying to log into the account it seemed that the recovery email address *****@***.com was not one that I recognise.**Looking through my emails I found that Microsoft account: live:yadav.chetan had added credit through my own PayPal account on ** Oct ****. Furthermore the Skype ID that I use chetan.yadav** does not seem to be associated to this Microsoft account. The payment made on ** Oct **** does not appear in my Skype ID chetan.yadav** so someone has clearly misused their account and transferred money from my PayPal into their account. *Since I am used to paying for Skype through PayPal this transaction seemed fine to me.**What I want to know is how it is possible that my email and PayPal accounts seem to be associated with *Microsoft account: live:yadav.chetan but I cannot reset the password for it as it is not the default recovery address and trying to answer questions to set a new recovery email address has not resulted in anything?**I can provide further details of the transactions if I am contacted by someone from Skype or Microsoft to prove that they are legitimate. I would like:**) To be refunded for this or any previous transaction from my PayPal made to this Microsoft live account.**) Microsoft account: live:yadav.chetan to be deactivated as it is dealing in suspicious activity.**Thanks
GetHuman2871960 did not yet indicate what Skype should do to make this right.
I have an issue with Skype too
How GetHuman2871960 fixed the problem
We are waiting for GetHuman2871960 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Skype customer problems.