Hi,**I recently received an email on my gmail account *****@***.com to say that Skype c...

GetHuman2871960's Account Access issue with Skype from May 2019

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Help with my Skype issue
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Before contacting them, items GetHuman2871960 may need:
Name, Billing address, Email Address, and Password
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2871960's own words
Hi,**I recently received an email on my gmail account *****@***.com to say that Skype credit associated to an account Microsoft account: live:yadav.chetan for GBP*.** will be deactivated due to inactivity.**While trying to log into the account it seemed that the recovery email address *****@***.com was not one that I recognise.**Looking through my emails I found that Microsoft account: live:yadav.chetan had added credit through my own PayPal account on ** Oct ****. Furthermore the Skype ID that I use chetan.yadav** does not seem to be associated to this Microsoft account. The payment made on ** Oct **** does not appear in my Skype ID chetan.yadav** so someone has clearly misused their account and transferred money from my PayPal into their account. *Since I am used to paying for Skype through PayPal this transaction seemed fine to me.**What I want to know is how it is possible that my email and PayPal accounts seem to be associated with *Microsoft account: live:yadav.chetan but I cannot reset the password for it as it is not the default recovery address and trying to answer questions to set a new recovery email address has not resulted in anything?**I can provide further details of the transactions if I am contacted by someone from Skype or Microsoft to prove that they are legitimate. I would like:**) To be refunded for this or any previous transaction from my PayPal made to this Microsoft live account.**) Microsoft account: live:yadav.chetan to be deactivated as it is dealing in suspicious activity.**Thanks

GetHuman2871960 did not yet indicate what Skype should do to make this right.

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Skype

Account Access issue
Reported by GetHuman2871960
May 6th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6811 others
0 customers following this

Timeline

GetHuman2871960 started working on this issue
May 6th, 2019 1:27pm