I received the following email:**Hi MR J R M,** www.skype.com*Your credit will become i...

GetHuman994754's customer service issue with Skype from August 2018

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Help with my Skype issue
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Skype doesn't have a customer phone number that is answered by an agent. Instead, GetHuman994754 will need to dig through the advice provided by Skype, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman994754 can let us know if they help or not.
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The issue in GetHuman994754's own words
I received the following email:**Hi MR J R M,** www.skype.com*Your credit will become inactive in * days*You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in *** days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.*Your account details:**Skype Name: russell.govan*Balance: GBP*.***How do you keep your balance active?**It's simple. Do any of the following and your Skype Credit balance will be active for another *** days:**- Call any phone (landline or mobile) - even if the call lasts for just one second.*- Send an SMS message direct from Skype.*- Purchase a personal Skype Number, subscription or voice messaging using your Skype Credit.*Skype*Hi Skype,**Further to that email, I wonder if you can help me with the following questions?*Why does Skype Credit become inactive if unused after *** days?*Can I opt to have it remain active indefinitely?*How do I call any phone (landline or mobile)? I would like to call my own phone and stop the call after * second to minimise cost.*How much does it cost to call any phone (landline or mobile)?*How do I send an SMS message direct from Skype? Again, I would like to send this to my own phone.*How much does it cost to send an SMS message direct from Skype?*What is a personal Skype Number and how does it operate? What are the benefits of having one of these? What does it cost?*What does a subscription involve? What are the benefits of having one? How much does one cost?*If I purchase voice messaging what is it? How does it work? What does it cost?**Kind regards,**Russell Govan

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Skype

Customer service issue
Reported by GetHuman994754
Aug 15th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2150 others
0 customers following this

Timeline

GetHuman994754 started working on this issue
Aug 15th, 2018 2:51pm

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