I received the following email:**Hi MR J R M,** www.skype.com*Your credit will become i...

GetHuman994754's customer service issue with Skype from August 2018

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The issue in GetHuman994754's own words
I received the following email:**Hi MR J R M,** www.skype.com*Your credit will become inactive in * days*You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in *** days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.*Your account details:**Skype Name: russell.govan*Balance: GBP*.***How do you keep your balance active?**It's simple. Do any of the following and your Skype Credit balance will be active for another *** days:**- Call any phone (landline or mobile) - even if the call lasts for just one second.*- Send an SMS message direct from Skype.*- Purchase a personal Skype Number, subscription or voice messaging using your Skype Credit.*Skype*Hi Skype,**Further to that email, I wonder if you can help me with the following questions?*Why does Skype Credit become inactive if unused after *** days?*Can I opt to have it remain active indefinitely?*How do I call any phone (landline or mobile)? I would like to call my own phone and stop the call after * second to minimise cost.*How much does it cost to call any phone (landline or mobile)?*How do I send an SMS message direct from Skype? Again, I would like to send this to my own phone.*How much does it cost to send an SMS message direct from Skype?*What is a personal Skype Number and how does it operate? What are the benefits of having one of these? What does it cost?*What does a subscription involve? What are the benefits of having one? How much does one cost?*If I purchase voice messaging what is it? How does it work? What does it cost?**Kind regards,**Russell Govan
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Skype

Customer service issue
Reported by GetHuman994754
Aug 15th, 2018 - a yr ago
I have an issue with Skype too
Not resolved
Seen by 2 customers so far
Similar issue to 2150 others
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Timeline
GetHuman994754 started working on this issue
Aug 15th, 2018 2:51pm