Skypetastrophe!

GetHuman-rosefole's customer service issue with Skype from July 2018

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Help with my Skype issue
GetHuman-rosefole's next move: go to the Skype help center.
Skype doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rosefole will want to follow the link below to head to their help center. We will check on GetHuman-rosefole later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-rosefole's own words
Sign into my account ... I've had a Skype account for ** years. I updated to the latest version last night - but it signed me out and I don't remember my Skype password. I tried account recovery, but was unsuccessful. To recover my Skype account, it's asking for a Microsoft account password - but I've never had a Microsoft account! I've also tried to restore my computer to an earlier point, but it's not working. Can you help me get my Skype account back? Please.
Even though it says my problem is fixed, it is definitely NOT. The customer suggested signing into my Skype account with a phone number, but that's not working through the Microsoft sign-in. I signed up for Skype just with my old email address - I don't HAVE a Microsoft account. And I now live in a different country from where I signed up for the account.
Allow me to get back into my Skype account - and I'd like my money back.
I've had this Skype account for at least ** years - and I have unused credit on my account that I can no longer access!
Yes, I tried restoring my computer to an earlier point, but that's not working either.
I have an issue with Skype too
How GetHuman-rosefole fixed the problem
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Skype

Skype
Customer service issue
Reported by GetHuman-rosefole
Jul 26th, 2018 - 10 mons ago
I have an issue with Skype too
Fixed
Seen by 12 customers so far
Similar issue to 1764 others
0 customers following this
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Items needed
Name
Billing address
Email Address
Password
Timeline
GetHuman-rosefole started working on this issue
Jul 26th, 2018 11:32pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 27th, 2018 3:19pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 27th, 2018 3:20pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 27th, 2018 3:36pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 27th, 2018 3:38pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 27th, 2018 3:38pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 29th, 2018 10:14pm
GetHuman-rosefole indicated the issue is not fixed yet.
Jul 31st, 2018 9:51pm