I tried to cancel the charge of $*.** on my bank account and called *-***-***-**** the...

GetHuman862950's customer service issue with Skype from July 2018

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The issue in GetHuman862950's own words
I tried to cancel the charge of $*.** on my bank account and called *-***-***-**** the person on the line represented himself as a Skype representative. he looked at my account and told me I had been using it for the past several months. I told him that was not the case. he said parties in Russia and the US were using it and I said ... not by me and not known to me. He said the accounts were blocked and he could not tell who was using it but he could send me a summary of the transactions from his Hotmail account. That email never arrived. I asked him if he had my correct email *****@***.com he said yes and then another voice came on the line this person identified himself as Alex and said I would need to have my network professionally reviewd. that my account had been hacked he said my Skype service ticket was Skype ****** and the company he was referring me to was cyperexpertpro.com and for a charge of $**.** they could clean up my internet ???? I could not find them on the internet. after waiting about *** seconds to be connected, I disconnected. I have gone to my bank to discontinue the charge of $*.** a month. I do not want to give anyone else my credit card information. I have tried to find a telephone number to speak with a credible Skype representative. but, to no avail. At this point, all I want to do is take Skype off my computer, stop the charges and have Skype representative look into this situation of someone using my name and account in the US and Russia. Thank you

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Customer service issue
Reported by GetHuman862950
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1378 others
0 customers following this
Items needed
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GetHuman862950 started working on this issue
Jul 9th, 2018 3:29pm

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