From:******@***.com*To:*eTRAVELi AEEN (United Arab Emirates - EN)*Cc:**Date...

GetHuman5362899's customer service issue with SkyScanner.com from October 2020

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The issue in GetHuman5362899's own words
From:******@***.com*To:*eTRAVELi AEEN (United Arab Emirates - EN)*Cc:**Date*********** **:**:***Email * Subject*Contact Form*Contact information*Name*GUNASEKARAN RAMAKRISHNA NAGAR VELLINGIRI*E-mail******@***.com*Telephone number***************Select here if you have signed up for a Support Package***No Support Package*Message to customer service*Describe your query as precisely as possible*Dear Sir * Madam, Booking Reference No : HQV** Eticket No : ************* Please be informed that I have booked the ticket from Air India through flightnetwork.com I was supposed to travel on **th morning departure time *:** am from Dubai to Delhi. Just now i received the test result, my COVID test result is positive and the Dubai Health Authority advised to be isolated for ** days. I can able to travel after * weeks, once the test result is negative. Hence I request you to do the needful either cancellation * modification. Awaiting for your reply. Dear GUNASEKARAN RAMAKRISHNA NAGAR VELLINGIRI, Your COVID-** test on **-October-****, reported that your result is positive indicating that you have the virus. We wish you a speedy recovery. The above message received from Dubai Health Authority. Kindly arrange to do the needful. Thanks and Regards Gunasekaran*Attach document*Filename*I agree*True*** *Outbound *From:******@***.com*To:******@***.com*Cc:**Date*********** **:**:***Email * Subject*Re: Contact Form *eTrackNr:**********Dear Sir*Madam,**Thank you for your email.**This is to inform you that there is a minor change in the flight timings and if you make any cancellation then it will be considered as voluntary change.**It will be dealt as per the airline fare rules and there might be an applicable charge. Kindly contact to our customer care team before departure.**We apologize for the inconvenience this may cause you.**Please contact us for any further assistance.**Kind regards,*Pallavi T, Customer Service*Flight Network***** *Inbound *From:******@***.com*To:******@***.com*Cc:**Date*********** **:**:***Email * Subject*Re: Contact Form *eTrackNr:**********Dear Sir * Madam,**Please be informed that I have to be self quarantined for ** days as per govt. norms (ie Dubai Health Authority).**After that only again I have to take test only then negative i am able to travel.**In this situation, how can i able to confirm the date, kindly help me in this regard not to loose the money.**If the ticket to be cancelled how many Dirhams i will get back.**Please confirm and advice me.**Your prompt action will be highly appreciated. ***Thanks and Regards**Gunasekaran***On Monday, ** October, ****, **:**:** pm GMT**, Flightnetwork ******@***.com* wrote:****Dear Sir*Madam,**Thank you for your email.**This is to inform you that there is a minor change in the flight timings and if you make any cancellation then it will be considered as voluntary change.**It will be dealt as per the airline fare rules and there might be an applicable charge. Kindly contact to our customer care team before departure.**We apologize for the inconvenience this may cause you.**Please contact us for any further assistance.**Kind regards,*Pallavi T, Customer Service*Flight Network**** *** *Inbound *From:******@***.com*To:******@***.com*Cc:******@***.com**Date*********** **:**:***Email * Subject*Fw: Contact Form *eTrackNr:**********Dear Sir * Madam,**Kindly respond immediately.***Thanks and Regards**Gunasekaran****----- Forwarded message -----**This message is truncated click to load original

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SkyScanner.com

Customer service issue
Reported by GetHuman5362899
Oct 13th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman5362899 started working on this issue
Oct 13th, 2020 4:53pm

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