We booked a flight from Kiwi.com which we found on Skyscanner.*We paid £*** for two fli...

GetHuman5305886's customer service issue with SkyScanner.com from September 2020

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The issue in GetHuman5305886's own words
We booked a flight from Kiwi.com which we found on Skyscanner.*We paid £*** for two flights from Barcelona to Heathrow one way. We booked our flights the night before we were supposed to fly. This flight was due to depart on April **th with British Airways. *Kiwi cancelled our booking and have not returned our money. According to their website, if you book within ** hours of flying and Kiwi cancel, the customer gets to choose how they want to be refunded. I telephoned Kiwi and they told me to call back in a few weeks. I called back and they said we have been awarded Kiwi credits. *I believe that they have been most unhelpful and certainly dishonest. The company are not adhering to their website claims. This is false advertising to say the least.*Please let me know how you can help me get my money back.*Regards*Mr Brown.

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Customer service issue
Reported by GetHuman5305886
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 550 others
0 customers following this

Timeline

GetHuman5305886 started working on this issue
Sep 27th, 2020 5:00pm
GetHuman5305886 indicated the issue is not fixed yet.
Sep 27th, 2020 9:15pm
GetHuman5305886 indicated the issue is not fixed yet.
Sep 27th, 2020 9:15pm