Hello.**BA booking ref: SH*CJ***I'm writing to complain about my experience of a recent...

GetHuman5302784's Missed Flight issue with SkyScanner.com from September 2020

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The issue in GetHuman5302784's own words
Hello.**BA booking ref: SH*CJ***I'm writing to complain about my experience of a recent purchase of flights through Skyscanner. Yesterday I purchased flights to Greece (outbound *.**am British Airways flight this morning from Heathrow to Athens) through your website. Upon arriving the gate for boarding I was told that I was unable to board the flight because I had no pre-registered with the Greek authorities at least a day previously - I would need to wait until the next day to travel. I was told that British Airways alert passengers to this requirement when they purchase tickets from the BA website. The airline have booked me on the same flight tomorrow morning.**Given that there was no notification of this requirement at the point of purchase on Skyscanner, let alone the clear guidance anyone could reasonably expect for such an additional step, I'd like to request some compensation for the inconvenience and monetary loss I have experienced. Not only will I have to re-organise my travel to the airport at considerable cost, I have lost out on accommodation at my destination and a day of my short holiday. Please let me know if you need any more information.**Yours faithfully*Chris Mitchell

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SkyScanner.com

Missed Flight issue
Reported by GetHuman5302784
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 550 others
0 customers following this

Timeline

GetHuman5302784 started working on this issue
Sep 26th, 2020 11:05am