I have tried to book a ticket to travel LHR to COK India. Travel date is **rd February...

GetHuman-tjthoma's customer service issue with SkyScanner.com from January 2019

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I have tried to book a ticket to travel LHR to COK India. Travel date is **rd February Sunday by Etihad Airways and returns **th February from Kochi. Yesterday I have booked my ticket and enter my card details but they not successful to complete the transaction. Then my Daughter enters her card details and shows on the screen that payments transaction success and waiting to complete your booking. But as on now, the screen remains the same and I check my daughter's bank detail and shows payment pending. I called upon the bank and try to stop the payment but the bank said as long as it shows transaction pending they cannot stop payment. Even I haven't received any email that your booking confirmed or payment pending.*Now, How can I stop this transaction? I don't want to continue this transaction anymore. My daughter's bank details remain the same that payment pending. *How can I get back this payment?*I book the ticket through*www.skyscanner.net*book *There is no booking reference no or contact details to cancel this kind malfunctions on your site. *Please help me to sort out these issues.*My Name is Thomas Joseph*DOB ***********Travel dates ** February from LHR to COK India and returns from *COK India to LHR on **th February.**My contact no ****-***********.*email:- *****@***.com

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Customer service issue
Reported by GetHuman-tjthoma
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 387 others
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GetHuman-tjthoma started working on this issue
Jan 31st, 2019 12:13pm