To: Skyscanner customer support,*Greetings,**My daughter, Topaz Faerman, purchased thro...

GetHuman-ilanitka's customer service issue with SkyScanner.com from January 2019

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To: Skyscanner customer support,*Greetings,**My daughter, Topaz Faerman, purchased through Skyscanner a return flight ticket to Cancun, Mexico.*The flight, due to depart on **.**.**, was cancelled without any preceding notice.*Obviously, the cancellation was received with great anguish.*We have immediately contacted EL AL, the relevant flight carrier.*After couple of days EL AL customer support contacted us and approved that indeed the flight tickets were not realized and that Topaz is eligible for a refund. They further added, that the refund is eligible only from the traveling agent, being Skyscanner.*We therefore attach all necessary details and references.**We would like to emphasize that we are a frequent and loyal customers of Skyscanner and are very pleased with the application.*It has become part of our life as we travel quite a bit.**Personal details for transferring the refund:*Topaz Faerman (cellphone:*************)*Address: Kibbutz GESHUR,* Zip code *****,* Israel*Bank account: OTZAR HAYAL Bank *** Branch no. **** Account no. ********Thank you in advance
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SkyScanner.com

Customer service issue
Reported by GetHuman-ilanitka
Jan 13th, 2019 - 9 mons ago
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GetHuman-ilanitka started working on this issue
Jan 13th 8:09am
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Jan 13th 8:09am