Booked a flight an hour ago and was charged nearly double the amount with goto gate...

GetHuman-craigbea's customer service issue with SkyScanner.com from November 2018

4 views
 | 
193 similar
 | 
0 following
Help with my SkyScanner.com issue
GetHuman-craigbea's next move: go to the SkyScanner.com help center.
SkyScanner.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-craigbea will want to follow the link below to head to their help center. We will check on GetHuman-craigbea later to make sure it's all set or try to help escalate.
The issue in GetHuman-craigbea's own words
Booked a flight an hour ago and was charged nearly double the amount with goto gate. * Booking ref ks*xuj * Myself and my * yr old son CNX - LHR * on the ** th December. * Advertised price for both passengers on Skyscanner and go to gate was £***.**. * Triple checked that it was for all passengers and yes it was. * Proceeded to pay and then receive a confirmation email saying I has been charged £***.** ..!! * Rang go to gate straight away and they weren’t helpful at all. * Just said I can get a refund a -£** fee. * They said the price advertised was only for * person. * I have lots of screen shots confirming that this isn’t the case. * Please help to resolve this. * I want the flight. Just at the price advertised. * I use Skyscanner a lot and this is the * st time they’re has ever been an issue. * Many thanks. * Craig
GetHuman-craigbea did not yet indicate what SkyScanner.com should do to make this right.
I have an issue with SkyScanner.com too
How GetHuman-craigbea fixed the problem
We are waiting for GetHuman-craigbea to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SkyScanner.com's attention and get better help faster. Tap below to get started.
Having SkyScanner.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-craigbea fixes it.
This email address isn't valid

SkyScanner.com

Customer service issue
Reported by GetHuman-craigbea
Nov 26th, 2018 - 10 mons ago
I have an issue with SkyScanner.com too
Not resolved
Seen by 4 customers so far
Similar issue to 193 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-craigbea started working on this issue
Nov 26th, 2018 12:45am
GetHuman-craigbea shared this issue with friends on Facebook
Nov 26th, 2018 12:45am