Sky Q main box. We have just installed a brand new Sony Bravia KD-**AG *K HD televisio...

GetHuman4863973's customer service issue with Sky from April 2021

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The issue in GetHuman4863973's own words
Sky Q main box. We have just installed a brand new Sony Bravia KD-**AG *K HD television.*The Sky Q box has been connected with the standard pink plugged HDMI caple to one of the inputs but the TV screen displays "This screen does not support HDCP signals" Several input ports have been tried with the same result.*The problem started after the settings on the Sky Q box were upgraded to UHD as we have "Netflix" in *K definition via the Sky box.*Occasionally the screen will display a grey & purple image of the home screen then disappears and the HDCP message is shown.*The Sky connecting cabe is being used. The two mini-boxes are performing normally.*Please advise how this can be rectified.**David Blincow *****@***.com

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Customer service issue
Reported by GetHuman4863973
Apr 13th, 2021 - 4 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 1476 others
0 customers following this

Timeline

GetHuman4863973 started working on this issue
Apr 13th 8:44am
GetHuman4863973 indicated the issue is not fixed yet.
Apr 15th 3:24pm