Sky Q main box. We have just installed a brand new Sony Bravia KD-**AG *K HD televisio...
GetHuman4863973's customer service issue with Sky from April 2021
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Sky Q main box. We have just installed a brand new Sony Bravia KD-**AG *K HD television.*The Sky Q box has been connected with the standard pink plugged HDMI caple to one of the inputs but the TV screen displays "This screen does not support HDCP signals" Several input ports have been tried with the same result.*The problem started after the settings on the Sky Q box were upgraded to UHD as we have "Netflix" in *K definition via the Sky box.*Occasionally the screen will display a grey & purple image of the home screen then disappears and the HDCP message is shown.*The Sky connecting cabe is being used. The two mini-boxes are performing normally.*Please advise how this can be rectified.**David Blincow *****@***.com
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