Skrill Customer Service Issues

Regarding your request (#[redacted]6), I understand you need help uploading your photo ID and proof of mailing address. It seems you're having difficulty with this process and lack the time to figure it out. As for your forgotten pin number, you're requesting a code to be sent to your mobile phone number ([redacted]) to access your account or cancel it if necessary. Additionally, you mentioned setting up a recurring payment of 17.95 USD on 21 May [redacted] that needs funding, but you're unable to log in to add money. Lastly, you anticipate funds coming from Hamney Roobright Inc. (TrafficWave) soon, but you plan to contact them to delay the transfer to avoid losing the money.

Hola, estoy muy preocupado porque bloquearon mi cuenta de Skrill. Creé otra cuenta con el mismo correo al pensar que habían cerrado la primera debido a mi largo tiempo sin usarla. Por favor, ayúdenme a activar mi cuenta, tengo dinero en ella y no quiero perderlo. Agradezco su colaboración. Gracias.

Hello, I currently hold an Indian passport and am residing in South Africa. I am looking to create a Skrill account to transfer money from South Africa to India. I have already set up my account using the email address [redacted] and phone number +27-[redacted]23. However, when I set my country as India, the system prevented me from sending money from South Africa. I attempted to update my details without success. I then tried to close my account to recreate it, but the system indicated that the account already exists.

I have been attempting to receive a payment via Skrill for the past three months without success. I utilized an app named Gameflip to receive $[redacted] USD, which I withdrew through Skrill. The funds were successfully deposited into my Skrill account within a day, but when I tried to access my account, it requested verification. I submitted my driver's license and other required documentation, but after a month, I had not received any communication. Upon trying to log in again, I was prompted for verification once more. I resubmitted the information, but the issue persists, and it seems like my submissions are not being processed. Despite numerous attempts to contact them, I have not received any response from Skrill.

I have an account on Skrill with the email address [redacted] that is fully verified. All the details on my account are correct. I have successfully withdrawn money to my bank account within an hour in the past. However, this time, I received a payment yesterday with transaction ID [redacted], and it has been over 22 hours since I requested the withdrawal, but the money has not been transferred to my bank account yet. I have tried reaching out to Skrill through their contact center with messages but have not received any response. Calling them did not work either, as the incoming facility is unavailable on the number provided. I urgently need this money for medical treatment. If anyone has an alternative number for Skrill customer support or can arrange a callback, please share it with me. Your help with this matter is greatly appreciated.

I am extremely disappointed with Skrill. I feel like they have stolen from me. I submitted all the necessary documents for my profile to be approved, only to have my account blocked after depositing nearly a thousand dollars with my debit card. They are now asking for my credit card statement, even though I didn't use a credit card for the deposit. Despite multiple attempts, they are not accepting my updates or resolving the issue. Their support team's responses seem automated and unhelpful. I am considering legal action if this matter is not resolved promptly. Account details: Name: V. Silva Email: vicctorr19.01+[redacted] User ID: [redacted]30

I recently created a Skrill account and attempted to verify it by uploading my driver’s license. After encountering issues, I contacted customer service and was advised of technical difficulties with the verification process. I then uploaded my passport following an email from Skrill explaining the driver’s license could not be used. Despite uploading my passport, there were delays and conflicting information from customer service regarding the status of my verification. After several attempts, including resubmitting my passport, my account was finally verified, allowing me to transfer funds. The lengthy and challenging process has left me cautious about the company's reliability. If feasible, I would suggest exploring alternative payment options to Skrill based on my experience outlined in this post.

I need assistance urgently. I am frustrated with the lack of response from Skrill's customer service. I have been trying to contact them at [redacted], [redacted], and 44-[redacted] for the past day without success. My funds are currently locked in my testing Skrill account, preventing me from transferring money to my friend abroad. Despite sending multiple emails requesting a PIN reset or a callback to [redacted], I have not received any help. When I try to send money, I receive an error message stating 'Something went wrong.' I would like a resolution to this issue promptly, or if not possible, I request that my account be closed. This situation is disappointing, and I am eager to have my PIN reset to access my funds. Thank you.

I previously contacted IQ Option support regarding my rejected withdrawal due to my unverified Skrill account. Upon trying to verify my account, I encountered a message suggesting no verification is needed at the moment, prompting me to deposit funds for the verification process. The problem arises as I needed to deposit money to verify my account, which I currently lack since I'm awaiting a payment from IQ Option. They informed me of this issue during our chat conversation. I kindly request assistance to enable the verification option for me to upload the necessary files for processing my payment. As I am currently without funds, it seems necessary for me to make a deposit to complete the verification process. If possible, kindly contact me via email at [redacted] to further assist me.

I am having trouble logging in after providing my email and password details. I have already contacted Skrill to resolve this issue, and it has been fixed. I do not have all the information they suggest having before contacting them. Another user suggests trying to reset the password using the correct email address and following the "Forgot Password" link under the login button. My email is [redacted] and my password is Grbavica888.

Subject: Issue with Money Transfer to NAR Bahadur CHAND Dear Naresh Chand, We regret to inform you that your money transfer to NAR Bahadur CHAND has failed. The deposit will be refunded, and you can review the transaction details using the following information: - Transaction ID: [redacted] - Recipient: NAR Bahadur CHAND - Sent Amount: [redacted] INR - Exchange Rate: 1.[redacted] Please verify the transfer details and consider repeating the process. If this transaction was unauthorized, kindly reach out to us promptly through the Security section of our Support Centre. Thank you for your attention. Sincerely, The Skrill Team

Good morning. I have been attempting to verify my account with you for nearly a week now, and each time, my submission is rejected. I have submitted my tax return form, which has been declined repeatedly. Is there a particular reason for this delay? I am currently facing difficulties withdrawing my funds as I am in urgent need of the money. Regrettably, I cannot provide bills under my name as I am only renting at my current residence. Similarly, I do not possess any bank statements as the card linked to my account is a payroll card, and I do not have any other debit or credit cards. I have provided my tax contributions with my current address, but it seems to have not sufficed. Could you please offer guidance on how to proceed? I have not received a response from my initial inquiry, which is concerning, especially considering the ease of depositing funds compared to the challenges with withdrawal. Thank you for your assistance.

Dear Skrill Support, I recently fell victim to an online scam involving an individual who asked for 76 EUR to supposedly provide me with a virtual in-game product. I initially sent half of the money as a precaution, and the person reciprocated by providing half of the promised product in-game. However, after sending the remaining amount, the individual stopped responding, added me to a group chat with known scammers, and then blocked me on Discord. The email of the scammer is [redacted], and the transaction IDs are [redacted] and [redacted]. I have always been a loyal member, engaging in transactions involving cryptocurrency without any issues. This is the first time I have been scammed, and I seek your assistance in resolving this matter and recovering my funds. I appreciate your prompt attention to this matter. Sincerely, Marko [Links to screenshots provided]

Dear Anantha Sethu Balasubramanian, I am following up on our recent phone call regarding your transaction. After reviewing our records, we have determined that transaction [redacted], dated 25/03/[redacted] for INR [redacted].00, was unsuccessful due to technical issues. Therefore, your bank account will not be charged by Skrill for this amount. Please feel free to share this email with your bank as written confirmation of the payment status. Your card issuer should be able to release the funds back to your available balance. Should you have any further questions or need assistance, please do not hesitate to reach out. Thank you for your continued support of Skrill! Best regards, Ilian Skrill Help Team

Follow other customers facing a similar issue or find a previous resolution. Sir, please reopen my closed Skrill account. Sir, I am F. Khan, my account is not open. Please reopen my Skrill account. Hi sir, please help me. My Skrill account is closed. Please reopen my account. FIX: [redacted] Reopen my Skrill account, please. Sir, kindly reopen my Skrill account as it was closed accidentally. Reactivate my Skrill account. Please reopen it, sir. Can you please help? I want to reopen the same Skrill account with Skrill ID [redacted] I closed it earlier. Sir, I accidentally closed my Skrill account but now wish to reopen it. Hi, recently I closed my Skrill account. Now, I am considering reopening it. My Skrill account...

Hello, I've been struggling to verify my location address, leading to my account being locked. Each document I've submitted has been rejected, causing delays in receiving feedback. It's a challenging time for me, and I feel frustrated. I'm considering closing my account, but I'm unable to access it. Would you please assist in returning the money sent back to the sender? Thank you.

Hello Skrill Team, I am the Skrill account holder with the email address [redacted] Recently, I deposited $[redacted] into my account, but it appears to have been closed by Skrill because I have another account with the same details. I would like to close my other account and keep this one with the name ID Prajeet Tulachan and the email [redacted] It is crucial to me to ensure the safety of my funds, so I am hoping for a prompt response from the Skrill team. Thank you for your attention to this matter. Regards, User: Prajeet Tulachan

Hello, My Skrill account is currently restricted, and they have requested the credit card statements for two cards I used to deposit money. I provided one statement, but I am unable to obtain the other as the card belongs to someone who does not want to share their statement. This restriction is preventing me from accessing my funds on Skrill. How can I withdraw the money from my Skrill account? If I am unable to use the funds through Skrill, I would like to know how to receive a refund. Thank you for your assistance.

My User ID: [redacted]97, my name is EUGENIA GUADALUPE CANTOR CARMONA. I am trying to withdraw funds from a platform to transfer money to Skrill, but my 2 attempts have been rejected. When I contacted the platform, they informed me that Skrill is declining the money transfer because my account is not verified. I checked my account settings, and it seems to be verified as it shows "ALREADY VERIFIED" and I would like to know why I am unable to receive the funds. I am using Skrill because it's urgent for me, and if there is an issue, I would appreciate if it is communicated to avoid wasting time.

I recently created two accounts using the email addresses [redacted] and [redacted] but experienced login issues. After seeking help, both accounts were closed, and a new account was opened under a different email, [redacted] I did not authorize this change and am concerned as to why my accounts were transferred without permission. The email I received confirmed the closures and the new active account. It mentioned that any payment methods linked to the closed accounts can now be used with the active account but emphasized that only one Skrill account per user is allowed. I am awaiting clarification on why this transfer took place and why my previous accounts were closed without my consent.