Hello, so I logged into my yesterday and added funds to it, but since I was using maste...

GetHuman-muntasar's customer service issue with Skrill from December 2018

11 views | 9426 similar | 0 following
Help with my Skrill issue
First: share to improve GetHuman-muntasar's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-muntasar's next move: call Skrill.
The best way to get your problem resolved is to tap the button below to start calling Skrill. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If you are looking to change your account you may need to call in. Changing an account can be complicated and most likely make your life easier by calling in yourself.
The issue in GetHuman-muntasar's own words
Hello, so I logged into my yesterday and added funds to it, but since I was using mastercard the funds I entered basically became useless since I couldnt buy anything with it as it would tell me "Excludes the funds added" whenever I try to purchase something. So I searched google and found a youtube video on how I can basically "fix" this issue. It basically says that I should make a second account and send the funds there so it becomes usable once again. Before opening a second account I contacted Skrill about the issue but I got no response in hours so I did exactly that and yes it actually worked, I was finally able to use my funds. In no way did it seem suspicious or illegal to me since I was still being charged to send money to my new account. So I tried doing the same thing today and added funds to my account and sent them all, note I was charged quite alot this time but I didnt mind. But this time when i tried to make a payment it would decline. I googled the issue and nothing useful. Then I figured maybe its because I have * accounts, and apparently its against Skrill to own two accounts..So I quickly disabled the old account (had I known * accounts was illegal I'd have not done it so :* ..)*Now Im stuck here wondering if thats it with my funds, I really hope you could understand my issue.. and thanks for your time!

GetHuman-muntasar did not yet indicate what Skrill should do to make this right.

How GetHuman-muntasar fixed the problem

We are waiting for GetHuman-muntasar to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Skrill's attention and get better help faster. Tap below to get started.
Having Skrill issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-muntasar fixes it.
This email address isn't valid

Skrill

Customer service issue
Reported by GetHuman-muntasar
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 9426 others
0 customers following this
Items needed
Email
Password
Debit or Credit Card Number
Phone Number
Home Address
Name of Account Holder

Timeline

GetHuman-muntasar started working on this issue
Dec 26th, 2018 2:15pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies