I have a Samsung galaxy S* mobile phone and I have installed Google authenticate applic...

GetHuman1038880's customer service issue with Skrill from August 2018

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The issue in GetHuman1038880's own words
I have a Samsung galaxy S* mobile phone and I have installed Google authenticate application. In that application I had scanned my Skrill QR code to identify my skrill account. And each time when I try to log in to skrill account, it generates an access code and gives me and it is entered as the skrill *FA authentication number. Skrill accepts it and I log in to the skrill account. But now, due to some reason the access code generated by the Google authenticate app is not accepted by Skrill. This may be due to my recent password change or some other reason which I don not know exactly. When I tried to re-set the Google authenticator application it asks for the QR code of my skrill account. When I try to log in to skrill account to get the QR code, It asks for my Google authenticator access code. In this situation I'm stuck from both ends. I am helpless and hopeless. I cant do anything. If you can at least send me my accounts exact QR code I can give a try to use it with my Google authenticator app and get it re-set. If you need more information I can provide you. You may call me or chat with me over WhatsApp, Viber or Skype. My mobile number is ************. Thank you very much for your interest to help me in solving my issue. Regards, *Chaminda Peiris.

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Skrill

Customer service issue
Reported by GetHuman1038880
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 3994 others
0 customers following this
Items needed
Email
Password
Debit or Credit Card Number
Phone Number
Home Address
Name of Account Holder

Timeline

GetHuman1038880 started working on this issue
Aug 26th, 2018 5:58pm
GetHuman1038880 indicated the issue is not fixed yet.
Aug 26th, 2018 5:58pm