I have a Samsung galaxy S* mobile phone and I have installed Google authenticate applic...

GetHuman-dgcvpeir's customer service issue with Skrill from August 2018

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The issue in GetHuman-dgcvpeir's own words
I have a Samsung galaxy S* mobile phone and I have installed Google authenticate application.**In that application I had scanned my Skrill QR code to identify my skrill account.**And each time when I try to log in to skrill account, it generates an access code and gives it to me and when I enter it as the skrill *FA authentication number it is accepted and I log in to the skrill account.**But now, due to some reason the access code generated by the Google authenticate app is not accepted by Skrill. This may be due to my recent password change or some other reason which I don not know exactly. **When I tried to re-set the Google authenticate application it asks for the QR code of my skrill account. **When I try to log in to skrill to get the QR code, It asks for my Google authenticate access code.**In this situation I'm stuck at both ends. I am helpless and hopeless. I cant do anything.**If you can at least send me my accounts exact QR code I can give a try to use it with my Google authenticate app and get it re-set.**If you need more information I can provide you.**You may call me or chat with me over WhatsApp, Viber or Skype.*My mobile number is ************.**Thank you very much for your interest to help me in solving my issue.**Regards, **Chaminda Peiris

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Skrill

Customer service issue
Reported by GetHuman-dgcvpeir
Aug 2nd, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 3107 others
0 customers following this
Items needed
Email
Password
Debit or Credit Card Number
Phone Number
Home Address
Name of Account Holder

Timeline

GetHuman-dgcvpeir started working on this issue
Aug 2nd, 2018 12:13am
GetHuman-dgcvpeir indicated the issue is not fixed yet.
Aug 2nd, 2018 12:13am
GetHuman-dgcvpeir indicated the issue is not fixed yet.
Aug 2nd, 2018 12:14am
GetHuman-dgcvpeir indicated the issue is not fixed yet.
Aug 5th, 2018 6:46am

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